I find the root cause behind recurring problems, bring failing operations back to life, and build inventive, practical solutions that people can sustain. The result: stronger teams, trusted relationships, and better customer experiences.
I work best at the seam between customers, technology, and operations: learn the workflow, find the actual break, translate it across teams, and make the system usable in real life.
Best fit: customer implementation · service delivery · customer operations · systems adoption.
Trace symptoms back to root causes, then revive systems that have stopped serving their purpose.
Develop confident, self-sustaining teams and create better processes—not just temporary fixes.
Listen, translate across people and disciplines, and use creativity to improve every customer experience.
Different terrain. The colors show which deeper Universe lenses are doing the work underneath each setting.
Compliance · survey readiness · account stabilization · kitchen-shutdown recovery · plans of correction.
Owned and operated in New York and Buenos Aires · openings · bar/beverage · guest experience · FOH / BOH.
Restaurant buildouts · construction-crew leadership · maintenance · furniture design · Poetic Kinetics production work.
PointClickCare + MealTracker · POS configuration · practical IT leadership · troubleshooting · adoption.
Straight-commission insurance → management · recruiting · onboarding · phone training · field coaching.
Buenos Aires in Spanish · France · Benin hospitality consulting · Bio-Benin board service.
Openings · ownership · beverage · guest experience · FOH / BOH
Open résumé ↗Rollouts · workflow · adoption · training · field translation
Open résumé ↗Trust · service recovery · training · consultative communication
Open résumé ↗Multi-site leadership · compliance · recovery · manager development
Open résumé ↗Two ways to zoom out from the four focused views.
Field-designed and AI-assisted, these tools turn recurring operational problems into working prototypes you can inspect, test, and refine.
Open live tool ↗
Capture a recurring signal, test one local repair, and keep the evidence.
Open live tool ↗
Read a recurring breakdown through Pressure, Evidence, Repair, and Proof.
Projects, places, writing, tools, and memories are connected by the same eight lenses that sit beneath the professional views above.
If the work is complicated, cross-functional, and needs someone who can learn the system quickly and make it usable, let’s talk.